ISO 9001:2000 Certification

We gained the quality certificate, ISO 9001:2000, which is the best guarantee that our services meet the highest requirements.

Being first in our business does not come easily. It is earned by understanding our customers and by consistently providing the products and services that meet or exceed the expectations. As our business continues to evolve, we recognize that our customers' expectations of quality will only become higher.

At M&T, we are committed to meeting our customers' expectations for the quality of the products and services that we provide. We personally affirm this commitment. However, this quality objective can be achieved only if everyone in our organization is involved. Therefore, a quality system has been established at M&T, which involves every employee.

In autumn 2008 TÜV Turkey certified M&T with ISO 9001:2000, which confirms that M&T’s quality management system responsible for controlling the planning, implementation and maintenance of contact centers and software developments meets international requirements. The certificate will be supervised every year.

What the certificate means:

The process of gaining the ISO certificate involves satisfaction of very strict criteria and passing of complex exams. Certification focuses especially on the standards of provided services, internal processes, approach to customers, manipulation with goods and others.

This quality system gives our employees a systematic method for continuous improvement by establishing a reliable way to take actions toward improving products and services.

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